Application crash while grabbing

Programming Questions .Net API
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1

Hi,

My application crashes everytime a specific camera starts grabbing. The crash occurs a few minutes after the grabbing is started. EventViewer tells me the crash takes place in GenICam.vin.

Here is the complete EventViewer log:
Faulting application name: …
Faulting module name: GenICam.vin, version: 2.0.16.971, time stamp: 0x59ca3c90
Exception code: 0xc0000005
Fault offset: 0x00000000000e97a0
Faulting process id: 0x578
Faulting application start time: 0x01d3ac7de8be18ae
Faulting application path: …
Faulting module path: c:\Program Files\STEMMER IMAGING\Common Vision Blox\drivers\GenICam.vin
Report Id: aac1737b-1871-11e8-92ba-8ae793dd42ef

The camera is a Mako G-192C. We’ve also got a Mako G-030C to test with and this one doesn’t cause any troubles. This is all the information I’ve got for now. It’s a remote setup so I can’t debug directly. Nonetheless, I’ll try to gather some more information about this crash. Does anyone have an idea what could be the cause of this?

Thanks in advance,
Tomes.

2

Apparently the Mako G-030C also caused a crash. The EventViewer contained the same information.

3

Dear @Tomes,

thank you for contacting us via the forum, but for these kind of questions best contact our support as we need a lot of more data:

https://www.stemmer-imaging.de/en/request-support/

As we have no known bug regarding acquisition we need aditional information about your program and execution environment:

  • CVB Version
    (13.00.005 in your case)
  • platform
    (from the event log I can only determine that you either use 32Bit Windows with CVB Win32 or 64Bit Windows with x64 CVB)
  • Windows version used
  • The camera(s) used and its/their configuration (camera settings and GenICam.ini)
    (are you using more than the Mako G-192C?)

We need either a code sample to reproduce your problem and possibly a memory dump of the crash if it is not reproducably here.