# Device Configurator Crash (Management Console)

**URL:** <https://forum.commonvisionblox.com/t/device-configurator-crash-management-console/1407>\
**Category:** General Questions\
**Created:** [May 7, 2021, 7:40am UTC](https://forum.commonvisionblox.com/t/device-configurator-crash-management-console/1407 "2021-05-07T07:40:40Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![JoshSmith](https://avatars.discourse-cdn.com/v4/letter/j/53a042/32.png) [@JoshSmith](https://forum.commonvisionblox.com/u/JoshSmith)\
**Post date:** [May 7, 2021, 7:40am UTC](https://forum.commonvisionblox.com/t/device-configurator-crash-management-console/1407/1 "2021-05-07T07:40:40Z")

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Hi,

We’re running the 13.03.003 32bit package and are getting a crash / exception when trying to access the device configurator side of the management console…

 ![CVBCrash](https://canada1.discourse-cdn.com/flex027/uploads/commonvisionblox/original/1X/593b7ba442c6ec60086f605ee4be3b2cb6521932.jpeg)

If ‘continued’ is selected we just end up getting an application hang. This is happening across multiple machines, so its not an isolated problem to one camera / pc combination.

For now we are downgrading to 13.03.002 as the problem doesn’t seem present in that version. However any pointers or suggestions for a fix would be great.

Thanks.

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**Author:** ![parsd](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.commonvisionblox.com/parsd/32/7_2.png) [@parsd](https://forum.commonvisionblox.com/u/parsd)\
**Post date:** [May 7, 2021, 9:59am UTC](https://forum.commonvisionblox.com/t/device-configurator-crash-management-console/1407/2 "2021-05-07T09:59:57Z")

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Hi @JoshSmith,

sorry: that has gone unnoticed. Here is the module with the right architecture:  
[GenICamConfig\_Win32\_1\_14\_5\_1.zip](https://forum.commonvisionblox.com/uploads/short-url/osE0KyA5Jbb3jqOe9Z2w1GpGrF7.zip) (113.6 KB)

Just copy that to your `%CVB%\Applications\Module` folder. It will also be fixed in :cvb: 13.03.004 and the upcoming :cvb: 13.04.000.

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**Author:** ![JoshSmith](https://avatars.discourse-cdn.com/v4/letter/j/53a042/32.png) [@JoshSmith](https://forum.commonvisionblox.com/u/JoshSmith)\
**Post date:** [May 7, 2021, 1:01pm UTC](https://forum.commonvisionblox.com/t/device-configurator-crash-management-console/1407/3 "2021-05-07T13:01:51Z")

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Hi @parsd,

Thanks for your reply. We have followed your instructions but are now getting this;

 ![cvb2](https://canada1.discourse-cdn.com/flex027/uploads/commonvisionblox/original/1X/222256c39b9a73da285a52fea6e72c7fcd6652c8.jpeg)

It feels like a .NET framework thing, but just wanted to see if you have a suggestion/solution?

Thanks again.

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<div class="post-metadata">

**Author:** ![parsd](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.commonvisionblox.com/parsd/32/7_2.png) [@parsd](https://forum.commonvisionblox.com/u/parsd)\
**Post date:** [May 7, 2021, 8:44pm UTC](https://forum.commonvisionblox.com/t/device-configurator-crash-management-console/1407/4 "2021-05-07T20:44:35Z")

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This sounds like a security issue because you downloaded it. Before unpacking the zip, open the properties on it in the _Explorer_. I only have a German system, but it should look similar in your Windows version:

 ![grafik](https://canada1.discourse-cdn.com/flex027/uploads/commonvisionblox/original/1X/e4d12f782a7d35da8b171f6195d2483d9f3d6d15.png)  
Check the permit checkbox (_Zulassen_ in the screen shot). and click on _OK_. Then you can unpack the zip and copy the file.

Let me know if that solved your problem.

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**Author:** ![JoshSmith](https://avatars.discourse-cdn.com/v4/letter/j/53a042/32.png) [@JoshSmith](https://forum.commonvisionblox.com/u/JoshSmith)\
**Post date:** [May 10, 2021, 8:36am UTC](https://forum.commonvisionblox.com/t/device-configurator-crash-management-console/1407/5 "2021-05-10T08:36:51Z")

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Hi @parsd,

Sorry I didn’t get back Friday, but I can confirm your fix works.

Thanks again for your support.

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<div class="post-metadata">

**Author:** ![parsd](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.commonvisionblox.com/parsd/32/7_2.png) [@parsd](https://forum.commonvisionblox.com/u/parsd)\
**Post date:** [May 13, 2021, 9:54am UTC](https://forum.commonvisionblox.com/t/device-configurator-crash-management-console/1407/6 "2021-05-13T09:54:17Z")

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13.03.004 is released and also contains the fix.