# ❗ CameraSuite Key Provider Service Currently Down

**URL:** <https://forum.commonvisionblox.com/t/camerasuite-key-provider-service-currently-down/1545>\
**Category:** General Questions\
**Created:** [November 12, 2021, 3:22pm UTC](https://forum.commonvisionblox.com/t/camerasuite-key-provider-service-currently-down/1545 "2021-11-12T15:22:32Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![illusive](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.commonvisionblox.com/illusive/32/61_2.png) [@illusive](https://forum.commonvisionblox.com/u/illusive)\
**Post date:** [November 12, 2021, 3:22pm UTC](https://forum.commonvisionblox.com/t/camerasuite-key-provider-service-currently-down/1545/1 "2021-11-12T15:22:32Z")

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Hi everyone!

It has come to our attention that for a few days now the web service through which our _LicenseManager.exe_ tool retrieves the CameraSuite keys for connected devices has been unreachable. We are currently investigating and working on a fix that will reestablish this service.

In the meantime, pleas use the 28-digit code shipped with your CVB CameraSuite enabled cameras to activate your CVB licenses.

Sorry for the inconvenience!